Shipping/Delivery/Pick Up
What delivery methods does KAMIKAZI™ offer?
KAMIKAZI™ is the grandaddy of lightening fast delivery. We offer same-day delivery service in the following cities:
Toronto, North York, Scarborough, Etobicoke, York, East York, Thornhill, Richmond Hill, Vaughan, Markham, Mississauga, Brampton, Concord, and Woodbridge.
For cross Canada mail order deliveries, we offer Canada-wide XpressPost mail delivery.
We also offer pick up option for North York customers. See pick up section for more details.
How long does it take to get my order from Kamikazi?
For same-day deliveries, KAMIKAZI™ delivers your package within 2 hours of order confirmation. KAMIKAZI™ has 2 drivers assigned to each city to insure a speedy delivery. Our automated system will send you a text message 10 mins before drivers arrival, reminding you about your order. You will recieve a second text message once the driver is at your location. If for any reason your order is delayed, our customer support team will contact you to update you on your order.
For mail order deliveries, KAMIKAZI™ will ship your package on the same day if your order is placed before 12:00pm. Keep in mind that Mailing services are closed during weekends and Hollidays. Once the order is shipped, you will recieve an email including the tracking number for your shipment. You can use the link included in the email to get an update on your package anytime. It usually takes 2-3 business days for XpressPost to deliver your package.
Canada Post is a third party company we use for our shipments. Once your order is shipped Kamikazi is not responsible for your package’s arrival. If there are any issues with your shipment, you can contact Canada Post customer support to get an update.
Can I pick up my order?
Yes! Pick up is available in North York region. Simply place your order and text (416) 272-3996 to learn where to meet our bud-tender.
What are the delivery fees?
For same-day delivery service, delivery fee is $10 for orders under $100. Free delivery is available for orders over $100. ( The total price has to be $100 before email-transfer fees. )
For mail order marijuana service, shipping fee is a flat rate of $20 canada wide. Spend $150 to enjoy free shipping on your order. ( The total price has to be $100 before email-transfer fees. ) please note, Xpresspost shipping takes 2-3 business days and depending on Canada Post, may be longer.
For Pick up, There is no fees. See pick up section for more details.
Do you ship anywhere outside of canada?
Unfortunately we do not ship outside of Canada. At this time KAMIKAZI™ is only shipping in Canada.
My Canada Post tracking info has not updated recently.
Canada Post’s tracking numbers are usually accurate and are up to date. In some instances tracking delay may be possible. Generally packages arrive within 3 business days, however if your package does not arrive please contact Canada Post customer service to get an update.
My package is going to the wrong destination.
If your package is heading to the incorrect location, it is very possible the package was placed on the incorrect truck. If this happens, the package should re-route to you with delays.
Although this is very rare, it can be possible the package gets sent back to us. If the package is returned, we will send a replacement at no cost to you.
My tracking number does not work.
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email us and we will look into it.
Where do you ship from?
We are Toronto based and we can ship to anywhere in Canada.
Payment
How can I pay?
For same-day deliveries, we accept cash, Interac e-Transfers, and Bitcoin.
For mail order marijuana, we accept Interac e-Transfers and Bitcoins. Payment instructions are included in the confirmation email sent to you after placing your order.
How do I send an Interac e-Transfer?
Create your online banking account and set up Interac e-Transfer. ( Contact your bank if you need help setting up your account.)
Interac e-transfer can take up to 30 minutes to be recieved depending on whom you bank with. To confirm that we recieved your payment check your email and look for e-Transfer recieved email. You can also check the status of your e-Transfer on your online banking account, chose history under Interac e-Transfer.
Learn more about Interac e-Transfer here: interac.ca/en/interac-e-transfer-consumer.html
Are there any extra fees on my order?
We have to charge 15% on all Interac e-transfer and Bitcoin transactions. Cash payments have no fees.
Can I cancel my order and get a refund after paying?
We offer store credit for the full amount if the order is canceled before being shipped. Simply cancel your order and send a text message to (416) 272-3996 to start your refund process.
in the events that you changed your mind about your order, you can cancel your order and place another one online before your order is shipped.
I sent an e-Transfer but it hasn't been accepted. What's next?
We have auto-deposit activated so your payment will be deposited directly into our bank. If your financial institution makes you choose a password, please text us at (416) 272-3996 to get instructions on what password you can use.
What happens to my order if I dont submit payment?
We will keep your order on hold for 2 days before canceling it. If you like more time to send your payment, please inform us so we keep your order on hold.
Is it safe to buy weed online?
KAMIKAZI™ makes sure your package is discrete and sent in an air-tight packaging. KAMIKAZI™ has served over 100,000 clients with outstanding reviews.
You can glance over our reviews on Weedmaps, Leafythings and Google before placing your order.
Order
Why should I buy from KAMIKAZI™?
KAMIKAZI™ has been serving cannabis medical and recreational patients since 2018. We has more than 2000 five star reviews online. You should order from KAMIKAZI™ because we offer:
- Lightening Fast delivery: KAMIKAZI™ guarantees 2 hours delivery time for same-day deliver and same day shipping for mail order marijuana.
- Discreet packaging: We package all products in odour-proof packaging to provide our customers with a discreet delivery experience.
- Great cannabis deals: Take advantage of KAMIKAZI™ deals and promotions. Sign up for newsletter to stay up tp date with our sales and promotions.
- Customer satisfaction: Not happy with your purchase? You can return/exchange your purchase within 48 hours. click here to learn more.
- Quality: We carry the rarest and most exotic marijuana strains. All our cannabis are hand picked and imported from the best weed farms in British Colombia.
- Customer support: you need help with your order or need an update? contact us at (416) 272-3996 within the business hours.
How do I place an order online?
Browse our menu and choose the products you like and add them to your cart. Once you are satisfied with your order, check our Deal section to find the best promotions applicable to your order. Apply your coupon in your cart and chose checkout. fill out your information and place your order. Your order will be on hold until payment is confirmed. You can chose cash on delivery payment for same-day delivery option.
Send a picture of your ID to (416) 272-3996 to confirm your order.
KAMIKAZI™ will deliver within 2 hours of order confirmation for local deliveries. For mail order marijuana orders, we ship via Xpresspost the same day if your order is placed before 12:00pm.
Do I need an account to place an order?
Yes. KAMIKAZI™ requires you to create an account in order to place an order. New customers get 15% discount on their first orders. Use code ‘Kamilov’. Click here if you like to become a member today.
Is there a minimum order amount?
The minimum order amount is $40 for local deliveries and $60 for all mail orders.
Does Kamikazi Offer a Loyalty program?
Yes we do! we offer 2% cash back if your order is placed on Potify.
We are also working to have a loyalty program set up on our own platform soon. Check back later to learn more about kamikazi loyalty program.
Who can I contact if I have a question regarding my order?
You can reach KAMIKAZI™ customer support during business hours: (416) 272-3996. KAMIKAZI™ business hours are from 10am-1am everyday. Our customer service representative are ready to help you with any inquiry you might have.
Return & Exchange
Can I cancel or change my order?
Orders can be canceled any time before delivery. You like to add or remove an item? Just cancel your order and place a new one!
How can I get a refund on my order?
At KAMIKAZI™ our mission is your satisfaction. If you are not sure about the quality of our products or if our product simply doesn’t meet your standards, we would be happy to exchange or refund your order within 48 hours of purchase.
You can contact our customer service phone number at (416) 272-3996 if you have any questions or need help with your order.
You like to exchange or refund an order? Click here for more information on how to complete you return.
I just ordered but now the product I purchased is on sale. Can I get a refund with the difference?
If your order isn’t delivered yet, you are more than welcome to cancel the current order and place a new one. However, just like the retail world, unannounced sales happen all the time. We won’t be able to issue any credits for the difference if you already have recieved the item.
Privacy
Are my personal information protected?
KAMIKAZI™ customers identification to prevent sales of cannabis to anyone below the age of 19. KAMIKAZI™ Complies with cannabis laws and only serve 19+ patients. At KAMIKAZI™ No personal ID’s are stored, shared or sold. Your ID is only used for proof of age verification. Your privacy matters to us!
Click here to learn more about what we do to protect your privacy.
Are you discreet?
We package all our products in odour-proof packaging to provide our customers with a discrete service. Our shipments have no indication of cannabis and packaged discreetly.
Help
KAMIKAZI™ Customer support
Our customer service team is available from 10AM-1AM everyday to help you with any inquiries you might have. Contact us at (416) 272-3996 or email us at kamikazi.toronto@gmail.com if you need help.
